DCU Digital Banking Redesign

Full scale redesign of the DCU Digital Banking website with a focus on accessibility and user experience.

I led the redesign of DCU's digital banking platform, focusing on creating an accessible and user-friendly experience for all members. The project involved:

Key Achievements

  • Implemented a modern, responsive design system that works across all devices
  • Improved accessibility compliance to meet WCAG 2.1 AA standards
  • Reduced page load times by 40% through optimized asset loading
  • Streamlined the account opening process, reducing completion time by 25%

Technical Implementation

The new platform was built using:

  • React for the frontend framework
  • TypeScript for type safety
  • Tailwind CSS for styling
  • Jest and React Testing Library for testing
  • Storybook for component documentation

Accessibility Focus

We made accessibility a top priority throughout the project:

  • Implemented proper ARIA labels and roles
  • Ensured keyboard navigation works seamlessly
  • Added screen reader support for all interactive elements
  • Maintained sufficient color contrast ratios
  • Provided alternative text for all images

Results

The redesign has significantly improved the user experience:

  • Increased mobile banking adoption by 35%
  • Reduced support tickets by 20%
  • Improved customer satisfaction scores
  • Enhanced brand perception among members

The new platform continues to evolve with regular updates and improvements based on user feedback and analytics.